Purchases that are returned to Grindstone Pet Supplies with original packaging within 7 days from the date of purchase, will be refunded. To qualify for a refund, you must have provided your information in order for a purchase to have been recorded with your personal account. Your refund will be provided in the same payment form that was used at the time of purchase.
*Food and treat products (raw/frozen food excluded) may be returned in the original packaging, provided there is more than three quarters of product remaining. A store credit will be applied to your account in the amount of the credit.
The following product categories are final sale at time of purchase:
- Clearance Items
- Custom Orders
- Raw/Frozen Food
- Litter Pans
- Beds and Blankets
- Muzzles and Face Harness
- Sanitary Products (Pet Diapers)
- Cat Scratchers
- Crates and Housing
- Vitamins and Supplements
*If a customer has returned more than two (2) items within a 30-day period, your account will be flagged, and the Store Owner must review and approve the return.