Returns

Grindstone Pet Supplies Return Policy

Purchases that are returned to Grindstone Pet Supplies with original packaging within 7 days from the date of purchase, will be refunded.  To qualify for a refund, you must have provided your information in order for a purchase to have been recorded with your personal account.  Your refund will be provided in the same payment form that was used at the time of purchase.

*Food and treat products (raw/frozen food excluded) may be returned in the original packaging, provided there is more than three quarters of product remaining.  A store credit will be applied to your account in the amount of the credit.

 

Exceptions

The following product categories are final sale at time of purchase:

  • Clearance Items
  • Custom Orders
  • Raw/Frozen Food
  • Litter Pans
  • Beds and Blankets
  • Muzzles and Face Harness
  • Sanitary Products (Pet Diapers)
  • Cat Scratchers
  • Crates and Housing
  • Vitamins and Supplements

*If a customer has returned more than two (2) items within a 30-day period, your account will be flagged, and the Store Owner must review and approve the return.