Returns & Shipping


Grindstone Pet Supplies Return Policy

Purchases that are returned to Grindstone Pet Supplies with original packaging within 7 days from the date of purchase, will receive an in-store credit.  To qualify for a credit, you must have provided your name to have a record of your purchase.

*Food (raw/frozen food excluded) may be returned in the original packaging, provided there is more than three quarters of product remaining.  A store credit will be applied to your account in the amount of the returned product.



The following product categories are final sale at time of purchase:

  • Clearance Items
  • Custom Orders
  • Raw/Frozen Food
  • Feeding Essentials
  • Litter Pans
  • Beds and Blankets
  • Muzzles and Face Harness
  • Sanitary Products (Pet Diapers)
  • Cat Scratchers
  • Crates and Housing
  • Vitamins and Supplements

*If a customer has returned more than two (2) items within a 30 day period, the Store Owner must review and approve the return.

All items must be returned in person to Grindstone Pet Supplies within 7 days of purchase.  



We offer Free Local Waterdown Delivery (on purchases $50 or more before tax).

Free deliveries to Carlisle and Dundas on Tuesday only (on purchases $50 or more before tax).


We do not offer Shipping options.